PelicanBend
Pelican Bend Lawn & Garden
A service of Pelican Bend Lawn & Garden LLC
100 Demo Way, Baton Rouge, LA 70801
hello@pelicanbend.example.com · (225) 555-0100
Privacy Policy
We collect the name, service address, phone number, and email you give us so we can schedule and perform lawn services, send estimates and invoices, and answer your questions.
We do not sell, rent, or share your personal information with third parties for their marketing. Mobile numbers and text messaging opt-in consent are never shared with third parties or affiliates for marketing purposes. We share information only with providers that help us run the business (such as our phone, email, and payment services), and only as needed to serve you, or when required by law.
To see, correct, or delete your information, email hello@pelicanbend.example.com.
The Twisted Turf app (iPhone and Android)
The app is a window onto the same account you use on this website. It doesn't show ads, doesn't track you across other companies' apps or websites, and doesn't sell or share your information for advertising.
Customers can see their Services, plan, records, photos, estimates and bills, send requests, and pay. The app never asks customers for their location.
Our staff use it to run the day. What the app uses, and only when it's needed for that work:
- Location. While Route is open, to mark arrival at a property and start the Service. With "Always" turned on, the app also notices when a technician arrives at or leaves one of that day's stops while the app is closed, so the Service record starts and ends on time. It watches only that day's stops, only while the person is signed in, and the location is saved with the Service record. On Android the app uses location only while it is open (no background location). Location can be turned off any time in the phone's Settings.
- Camera and photos. To add property photos to a Service record, only when someone chooses to.
- Microphone and speech recognition. To record voice notes and turn them into text, only when someone taps record. On the iPhone, speech recognition is provided by Apple.
- Face ID (iPhone). To unlock the app instead of typing a password. Face ID never leaves the iPhone, and we never receive it. The app keeps a random device key in the iPhone's Keychain, and we keep only a scrambled copy of that key so it can be turned off from the account.
- Lock Screen card (Live Activity, iPhone). Shows the current Service, the customer's name and street, and its timer on the Lock Screen.
- Technical logs. Our server keeps short technical logs (which page, errors, slow pages, and the device type) so we can find and fix problems. When an admin turns on device reporting for troubleshooting, it also includes the app's arrival-tracking status.
Payments are handled by our payment processor. Card numbers go straight to the processor and are never stored on our servers.
Who else sees it: only the providers that help us run the service (website hosting, phone and text, email, maps, and payments), and only as needed to serve you, or when the law requires it.
Deleting Your Account
Customers: in the app, open More, then Account, then Delete my account. It asks for your password, removes your sign-in, and signs out every device right away. You can also email hello@pelicanbend.example.com. We keep Service, application and billing records for as long as the law requires (for example, pesticide application and tax records), and we don't use them for anything else.
Staff: staff accounts belong to the business. Ask your admin or email hello@pelicanbend.example.com to close one.
Children
Our service and app are for adults who own or manage a property, and for our staff. We don't knowingly collect information from children under 13.
Changes
If this policy changes, we'll update the date below and post the new version here.
Text Message Terms
By giving us your mobile number when you request service or an estimate, you agree to receive text messages from Pelican Bend Lawn & Garden about your account: service reminders and scheduling, estimates, invoices, and replies to your questions. We do not send marketing texts.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, and HELP for help. Carriers are not liable for delayed or undelivered messages.
Last updated October 15, 2026. Help: Support.