Text a customer
New Message, templates, Send Test and Send.
- Open Messages and click New Message.
- In To, type a name or cell number.
- Type the text, or use Insert template. Tags adds fields like the customer's name.
- Click Send Test to send it to your own cell from your employee profile.
- Click Send to text the customer. It asks you to confirm the number.
If Customer Texting is off in Messages → Settings, only Send Test works.
Updated 10/23/26