Tickets: report and fix a problem

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Tickets: report and fix a problem
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Tasks

Tickets: report and fix a problem

Report a problem from Route or the office, then track it to Done.

A Ticket is a Task for a problem: a broken machine, a customer issue or something to fix. Tickets list highest priority first.

  1. Open Tasks > Tickets, or in Route open Menu > New Ticket.
  2. Type what is wrong, pick the priority and press Save.
  3. Open a Ticket to change its status, assign it or mark it Waiting on Parts.
  4. Mark it Done when it is fixed.

Tickets At A Glance shows open Tickets, how many wait on parts and the oldest one. Tap a number to open that list.

Where and How

New Ticket

Tasks › Tickets › New Ticket (or Route › Menu › New Ticket)

Report a problem with a photo. The office gets it as a Ticket on Tasks.

What It Does

Makes a Task of type Ticket with its kind, priority, equipment and photo.

What It Changes

Send Ticket makes a Ticket on Tasks for the office. Nothing is texted or emailed.

How to Use
  1. Pick the Kind.
  2. Say what's wrong.
  3. Add a photo.
  4. Click Send Ticket.

Tickets At A Glance

Tickets

Your open tickets, and what is waiting on parts.

What It Does

Open Tickets, how many wait on parts, how many closed since Monday, and how long the oldest open one has waited. Counts the Tickets you can see. Tap a number to open that list; Oldest Waiting opens that Ticket.

What It Changes

Nothing. It only counts.

How to Use
  1. Open Tickets.
  2. Tap a number to see those Tickets.

Tickets

Tasks › Tickets

Problems reported from Route or the office, highest priority first.

What It Does

Lists Tasks of type Ticket. They also show on Tasks with Type Ticket. On a computer, Waiting on Parts and Done Tickets are their own left-menu items.

What It Changes

Nothing. It only lists; open a Ticket to change it.

How to Use
  1. Open Tasks › Tickets.
  2. Open a Ticket.
  3. Change its status or assign it.

From the same help as the card in the app.

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Updated 10/27/26

v2.0.407

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